AUSTRALIAN LEVEL CROSSING ASSESSMENT MODEL

Transition to Rail Industry Safety and Standards Board (RISSB)

Dear ALCAM user

Management of the ALCAM system is being transferred from VicTrack to the Rail Industry Safety and Standards Board (RISSB).
There will be no change to the system or how you access it. You will also receive the same level of support as you do now once the transition is completed.

The transition is expected to occur between 21/05/21 and 18/06/21, over such time the LXM system will remain fully functional, however the services provided by the LXM administrator will not be available. Please contact your local jurisdiction LXM administrator for any inquiries during this time. If you do not know who this is, please contact Anne-Marie Egges (Anne-Marie.Egges@sa.gov.au).

A follow up notice will be displayed once the transition has occurred.

The ALCAM system will continue to be free of charge.
RISSB will ensure that your private information is protected and the integrity of the data is maintained.

Q & A for ALCAM Users

Q When will the system be transferred?
A The transition is expected to occur between 21/05/21 and 18/06/21. A notice will be displayed once the transition occurs.  While we are not expecting it, there may be a short period of downtime while the transition occurs.

Q What changes will I notice when the system is managed by RISSB?
A You should notice no change when the system is transitioned. You will still log in as normal with your current logins and the system will have the same layout, functionality and data.

Q Will there still be technical support?
A Yes, the same level of support will be provided by RISSB as you currently have once the transition has occurred. Technical support will not be available during transition, which will occur between 21/05/21 and 18/06/21. To request support after this time, contact: support@alcam.com.au.

Q Will access to the system still be free?
A Yes, access to ALCAM will continue to be free of charge. Access will continue to be administered by approved organisations only.

Q How can I raise suggestions for enhancements to be made to the system?
A You can log any suggestions through the support email address (support@alcam.com.au), which will be considered by the National ALCAM Committee.

Q How will RISSB protect the privacy of my information?
A Information about RISSB’s policies on data protection and privacy can be viewed here: https://www.rissb.com.au/about/our-information/. Your data will not be released without appropriate approvals, including yours. If you are unsure who can gain access to your information please email info@alcam.com.au.